Use 1xBet’s Convenient Support Service
Customer support is one of the most important aspects of any betting company. Effective interaction with clients directly impacts their loyalty and trust in the brand. 1xBet offers multiple ways to contact support for quick and high-quality solutions to any issues. Here, we explain how to submit your requests properly to the support team so that your problem is resolved as quickly as possible.
Ways to Contact 1xBet Support
The bookmaker offers several communication channels: email, phone call, live chat on the website, mobile app, and social media. Let’s look at each of them in detail.
There are several email addresses available to contact 1xBet support, each for different types of issues:
- General inquiries: [email protected]
- Security issues: [email protected]
- Advertising and partnerships: [email protected]
- Financial matters: [email protected]
- Privacy concerns: [email protected]
When submitting a request, it's important to provide the following information:
- Full name and contact details
- Account number (if available)
- Detailed description of the issue or question
- Screenshots or documents if needed to resolve the issue
The listed email addresses operate without regional restrictions. The default language for communication is English. There are also additional contact options for countries where 1xBet operates.
Response time depends on the complexity of the inquiry, but on average it takes up to 24 hours. For simple questions, replies may arrive faster, while more complex issues may take longer. For urgent matters, it's recommended to use other contact methods such as live chat or phone.
Technical Support in the Mobile App
The 1xBet app is available for both Android and iOS devices. For Android, it can be downloaded from the official 1xBet website, and for iOS, from the App Store.
Downloading and Installing the App
For Android:
- Go to the official 1xBet website and download the APK file.
- Enable installation from unknown sources in your device settings and install the app.
For iOS:
- Open the App Store and search for the 1xBet app.
- Download and install the app.
Contacting Support via the Android App
Open the 1xBet app on your Android device. Tap the menu icon or swipe left to open the side menu. From the menu, select “Support” or “Help.” Choose the “Online Chat” option to instantly connect with a support operator. Email and phone support are also available.
Contact Support via the iOS App
Open the 1xBet app on your iOS device. Tap the menu icon in the bottom right corner of the screen. Navigate to the “Help” or “Support” section. Select “Chat with Support” to talk to an operator in real time.
1xBet support agents aim to respond as quickly as possible. The average wait time for online chat via the mobile app is about 5 minutes, allowing them to resolve most issues immediately. During weekends and peak hours, the wait time may increase slightly but usually doesn’t exceed 10–15 minutes.
Live Chat on the Website
The 1xBet website features a 24/7 online chat option. To access the chat, follow the steps below:
- Go to the homepage of the 1xBet website.
- Scroll down to the bottom of the page and find the “Contacts” section in the footer menu.
- In the “Contacts” section, select “Online Chat.”
The live chat on 1xBet is designed to provide instant assistance. Users can ask questions and get real-time responses from support agents. To start a chat, click the chat button and type your message. Response times are usually very short.
In the chat window, you can select the issue category to speed up the support process. The main categories include: account issues, deposit/withdrawal issues, betting and bonus problems.
1xBet uses both an automated chatbot and live agents. The chatbot helps with basic inquiries and provides quick answers to frequently asked questions. For more complex cases or when detailed assistance is needed, the chatbot transfers the chat to a live agent.
Support specialists usually respond very quickly in the chat. The average wait time is just a few minutes. This method is especially useful for urgent issues such as login problems or bet errors.
The live chat is suitable for a variety of issues: technical problems with your account, questions about bonuses and promotions, payment issues, and betting advice or odds-related questions.
Submitting a Live Chat Request
To communicate effectively with support, it’s important to clearly express your request:
- Start with a greeting and a brief description of the issue.
- Include your account number or another identifier, if available.
- Describe the issue in detail, adding important context (e.g., time and date the problem occurred).
- If the issue involves financial transactions, provide relevant information (e.g., transaction amount and payment method).
Using the live chat on 1xBet is a convenient and fast way to resolve any questions or issues that may arise.
Phone Call Support
1xBet provides an international support phone number available in most countries: +44 127 325-325-69-87+. For Egypt, the dedicated number is: +90 (322) 322-75-55-55+. Local numbers are available in certain countries:
To contact via WhatsApp, use: +357 9576 4426 (text messages only).
The 1xBet hotline operates 24/7, allowing players to receive assistance at any time of day. The primary support language is English, but support is also offered in other languages depending on the region. For example, in Kenya and Nigeria, local languages are available.
1xBet operators aim to answer calls as quickly as possible. Average wait time ranges from a few seconds to a few minutes, enabling users to get immediate help with urgent questions or issues related to using the platform.
Social Media Support
There are several available channels to contact 1xBet support via social media and messaging apps: Twitter, Instagram, Telegram, WhatsApp (+35795764426), and Signal (+35795764426). These channels are suitable for quick questions and immediate responses. You can send a message to any of the mentioned accounts, including the details of your issue or inquiry. Support representatives typically respond within 24 hours.
Social media and messaging apps are convenient for a wide range of issues, including login problems, payments, bets, and bonuses. However, for more complex or sensitive matters, it’s recommended to use other support channels (such as email).
- Start by describing the issue. Write a detailed message that includes your question or problem to speed up resolution.
- Provide your account details.
- Attach screenshots or other relevant evidence (if available).
- Make sure to leave your contact information for follow-up.
Using social media to contact the support team enables quick and easy communication, often resulting in fast replies from the company.
What to Do If Support Doesn’t Respond?
Check alternative contact methods. Use hotline numbers available for your country. You can also reach out via email, live chat on the website, Telegram, or WhatsApp. Make use of your personal account features—1xBet’s personal cabinet includes options to send a request to an admin or request a callback, which can help speed up the response.
The 1xBet app also offers support options. You can use the in-app chat, request a callback, or send a message through the mobile site. Official 1xBet accounts on social media (Instagram, Telegram) and messengers can help resolve your issue if traditional contact methods are unavailable.
If none of these methods help, wait a little longer as the support team may be busy handling other requests.